Frequently Called Numbers

Frequently Called Numbers

Data Copied From www.atlqcc.org

IBM Human Resources Service Center (HRSC): 1-800-796-9876

Click on one of the following to go directly to the phone numbers of interest:
     Dental
     Medical
     Vision
     Other Frequently Called Numbers
     Numbers for non-US Residents

DENTAL	Regular	TTY
Dental Maintenance Alternatives (DMAs)
Cigna	1-800-367-1037	1-800-962-5169
DeltaCare	1-800-932-3067	1-888-853.7570
Prudential	1-800-843-3661	1-800-952-0450
Dental Plan (Options A and B): (1999 claims only)
Connecticut General	1-800-334.5362	1-800-334-5364
Dental Plus & Basic, Dental Option A&B, and MetLife PDP
MetLife	1-800-872.6963	1-800-843-2896

MEDICAL	Regular	TTY
IBM Self-Managed Plan (Care Connections Program - case mgt., inpatient hospital precertification and 24-hour nurse helpline)
INTRACORP	1-800-526-3981	1-800-962-2208
Major Medical and Surgical Claims
Prudential (‘99 claims only)	1-800-582-5331	1-800-253-0894
Empire Blue Cross/Blue Shield (‘00 claims).	1-800-238-6597	1-800-241-6895
Hospital Benefit Claims
Empire Blue Cross/Blue Shield	1-800-238-6597	1.800-241.6895
MEDICAL--IBM Network Select
Aetna US HealthCare	1-877-426-4426	1-877-301-5038
Kaiser Permanente (‘99 claims only)	1-888-247-6789	1-888-247-9876
MVP SelectCare	1-800-765-3773	Use state relay service
United HealthCare	1-877-222-4261	1-877-218-7138
HEALTH MAINTENANCE ORGANIZATIONS (HMOs)
Varies by HMO (call HRSC)	1-800-796-9876	1-800.426.6537
MENTAL HEALTH CARE
Assessment, Counseling and Referral Service (ACR); Managed Mental Health Care (IBM Network Select and IBM Self-Managed Plan only) Magellan Behavioral Health (formerly Merit Behavioral Care)	1-800-999-9426	1-800-635-2883
MANAGED PHARMACY PROGRAM (MPP) (Retail and Mail Program)
Merck-Medco	1-800-987-5254	1-800-289-1089
SPECIAL HEALTH ASSISTANCE PROVISION (SHAP-Medicare B premium reimbursement)
Sykes HealthPlan Services (SHPS)	1-800-322-6249	1-800-952-0450

VISION PLAN	Regular	TTY
Vision Card-Eye Care Plan of America	1-800-221-3272	Use state relay service
Membership information for US doctors	1-800-426-5481
Vision Service Plan (VSP)	1-888.877-4426	1-800-428-4833
Membership information for US doctors	1-800-852-7600

OTHER FREQUENTLY CALLED NUMBERS

	Regular	TTY
Bankers Trust (fast-path 3.2.1)	1-800-796-9876	1-800-426.6537
Employee Purchase Program	1-800-426-3675
Group Universal Life Insurance (GUL) -- Seabury & Smith, Inc	1-800-247-5628	1-800-727-6499
Home Mortgage Availability Option	1.800-453-4636	1-800.842-3548
IBM Benefits Enrollment Center	1-800-426-1009	1-800.426.6537
IBM Retirement Plan Benefit Estimation System (Voice Response Unit)	1-800-872-7791
IBM Supplies (typewriters and printers)	1-800-438-2468
Life Planning Account Claims (LPA) - Sykes HealthPlan Services (SHPS)
Life Works Program - Ceridian Performance Partners	1-800-635-0606	1-617-278-4205
Long-Term Care Insurance Program (LTC) - John Hancock	1-800-255-8991	1-800-255-1808
Long-Term Disability Plan (LTD) - Metropolitan Life Insurance Company	1-800-638-0064
Matching Grants for Higher Education, Hospitals, Cultural Institutions:
HRSC	1-800.796-9876	1-800-426-6537
K-12 Program	1-800-777-4768
Personal Financial Planning:
American Express Financial Advisors	1-800-437-3500	1-800-766-2979
Merrill Lynch	1.800-637-7455	1-800-765-4833
Rental Car Program - Hertz	1-800-654-3070	1-800-654-2280
Retiree Charitable Contribution Campaign - Automatic Data Processing	1-800-375-9213	1-800-727-6499
Social Security/US Government	1-800-772-1213	1-800-288-7185
Stockholder Relations - EquiServe, First Chicago Trust Div	3-888-426-6700	1.201-222-4489
Tax Deferred Savings Plan (TDSP) 401(k) - TDSP Service Center	1-800-726-1000	1.800-767-0770
Transitional Medical Program (TMP) - Automatic Data Processing	1-800-237-6216

NUMBERS FOR NON-US RESIDENTS

Bankers Trust (Call HRSC)	1-919-301-6389
Care Connections (Intracorp)	1-610-834-0160
Connecticut General (‘99 dental claims)	1-423-499-3100
Empire Blue Cross/Blue Shield	1-914-695-4505
Blue Cross Int’l Hospital Network	1.804-673-1140
Equiserve, First Chicago Trust Div	1-201-324-0405
IBM Benefits/Retirement/Transition/Enrollment Services (HRSC)	1-919-301-6389
Magellan Behavioral Care (call collect)	1-314-595-3500
Managed Pharmacy Program - Retail & Mail Program - Merck Medco	1-800-497-4641
Merrill Lynch, Pierce, Fenner & Smith	1-732-302-2695
Network Select Vendors	Use numbers indicated for US residents
Prudential	1-609-708-1426
Social Security/US Government:	Contact American Consulate
TDSP Service Center (Call collect)	1-615-778-1616
Vision Service Plan (Call collect/ask for customer service)	1-916-635-7373

*The numbers on this list are subject to change.*		TTY
Refer any questions to the HRSC	1-800-796-9876	1-800-426-6537
Overseas	1-919-301-6389

Address:     IBM Human Resources Service Center (HRSC)
                  3808 Six Forks Road
                  Raleigh, NC 27609

Phone Numbers updated 3/2000 by IBM